Refund Policy
This Refund Policy (“Policy”) outlines the guidelines and procedures for requesting refunds for purchases made on the FairCute website (the “Website”). We strive to ensure customer satisfaction and provide a fair and transparent refund process.
- Eligibility for Refunds: To be eligible for a refund, you must meet the following conditions:a. You have purchased the product directly from the FairCute Website.b. You have a valid proof of purchase, such as an order confirmation or receipt.c. Your refund request falls within the specified timeframe outlined in this Policy.
- Non-Refundable Items: Certain items are not eligible for refunds unless they are defective or damaged upon arrival. These items may include personalized or customized products. We will clearly indicate on the product page if an item is non-refundable.
- Refund Timeframe: You may request a refund within [20] days from the date of delivery. After the specified timeframe has elapsed, we may not be able to process your refund request.
- Refund Process: To initiate a refund, please follow these steps:a. Contact our customer support team and provide your order details and the reason for the refund request.b. We may ask you to provide additional information or evidence, such as photographs, to assess the validity of your refund request.c. Once your refund request is approved, we will provide you with instructions on how to return the product, if applicable.d. Upon receiving the returned item, we will inspect it to ensure it is in its original condition and packaging.e. If the returned item meets our refund criteria, we will process the refund to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
- Return Shipping Costs: If you are eligible for a refund due to a defective or damaged item, we will cover the return shipping costs. However, if you are requesting a refund for reasons other than product defects, you may be responsible for the return shipping costs.
- Partial Refunds or Store Credit: In some cases, we may offer partial refunds or store credit as an alternative to a full refund. This will be assessed on a case-by-case basis, depending on the circumstances of the refund request.
- Refunds for Promotional or Sale Items: Refunds for items purchased during promotional or sale periods will be based on the amount paid at the time of purchase.
- Refunds for Gift Orders: If you received an item as a gift and are eligible for a refund, the refund will be issued to the original purchaser’s payment method.
- Exceptions: We reserve the right to deny refund requests or provide alternative solutions if we determine that a refund request does not meet our refund policy criteria.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team through the contact information provided on the Website.